A management approach based on the satisfaction of all stakeholders, especially customers, is adopted in the Quality Management System.
In this context,
In this context,
- To reach a superior quality level with low cost by aiming to make the service delivery error-free,
- To create a timely, fast and effective system by using technological opportunities in corporate communication with Internal / External Customers, Suppliers and all other relevant 3rd party contexts,
- To establish, implement and develop the ISO 9001 Quality Management System, to continuously monitor the performance criteria and process activities, to determine the necessary improvements, to ensure the applicability conditions of the activities according to the legal and standards, and to create a sustainable system structure,
- To adopt teamwork by encouraging leadership and employee participation in all our processes with a participatory and pluralistic management approach in our institution,
- To increase the satisfaction of all our customers, to keep the satisfaction at the highest level, to manage customer feedback effectively, to provide timely service with the effective use of resources by eliminating processes that do not create value, and to reduce negative costs,
- To develop control processes in order to carry out the activities carried out effectively, accurately, quickly and safely,
- To comply with all customer demands and legal obligations,
- To determine the information and data security risks of all kinds of information assets belonging to our company, our customers, suppliers and business partners, and to make it a structure that is constantly improving, developing and does not allow the emergence of new risks by systematically addressing it,
- To identify and manage the risks that may occur within the scope of quality, environment and occupational health in all our processes,
- To detect accidents that may occur within the scope of Environmental and Occupational Health in our operations and in our warehouse area and to take the necessary precautions,
- To ensure full participation in training activities throughout all processes in training and consultancy and to create a high level of awareness,
- To provide sustainable service at the level of international standards, to increase trainings for continuous development, our cultural and social activities, to raise awareness in all segments of the society about the benefits of these activities, to ensure that it spreads to the base, and to create a corporate culture in this way,
- To fulfill the expectations of national, international and sectoral regulations, legal and relevant legislation requirements, standards, to meet the obligations arising from the agreements, to provide the requirements arising from its corporate responsibilities for internal and external stakeholders,
- We accept to meet all responsibilities regarding the collection, processing, transfer, protection and safe destruction of personal data/information belonging to employees, customers, visitors, suppliers, business partners and other relevant third parties within the scope of the Law on the Protection of Personal Data of Turkey Law Number 6698 (KVKK) and other relevant legislation.
We believe that the most important factor affecting the Quality Management approach is our lifelong learning-oriented activities.
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